WovenhallFrequently Asked Questions
Answers to the questions we hear most often, on orders, shipping times, warranty terms, and returns.
How do I know which rug size fits my room?
As a rough guide, leave a border of bare floor around the rug rather than pushing it to the walls, and make sure it extends at least under the front legs of your main furniture. Each product page lists exact dimensions so you can measure against your space before ordering.
Do you ship across Canada, and how will I know where my order is?
Yes, we dispatch nationwide and send a tracking number by email as soon as the rug leaves our workshop. Exact delivery timing and any shipping charges are set out on our delivery page rather than repeated here.
What if the rug isn't right once it arrives?
You can return it within 30 days of delivery as long as it's unused and still in its original packaging. Get in touch first so we can arrange the return properly rather than sending it back unannounced.
How can I tell your wool rugs from cheaper synthetic blends?
Genuine wool pile has a slightly irregular texture and a dry, warm feel rather than the slippery uniformity of synthetic fiber. Every listing states the wool grade and construction plainly, and we're happy to answer specific material questions before you order.