Wovenhall
Rugs Woven To Outlast Trends
Wovenhall ships area rugs, carpets, runners and floor mats to addresses across Canada using carriers experienced in handling bulky textile goods. Every order is processed and dispatched from our Canadian fulfilment center after quality inspection to confirm the weave, pile and dimensions match the listing before the parcel leaves our facility.
| Service | Delivery time | Cost |
|---|---|---|
| Purolator | 2-5 business days | $15.99 |
| Canada Post (Expedited Parcel with flex delivery pickup point option) | 3-7 business days | $12.99 |
Timeframes count business days from dispatch. Remote areas can add 1 to 2 days.
Orders placed before 14:00 on a business day are dispatched that same day. Orders placed after the cut-off, on weekends or on public holidays go out the next business day. A confirmation email with the order number arrives as soon as the order is placed.
Each rug is folded or tightly rolled around a rigid cardboard or plastic core depending on pile height and backing material, then wrapped in a moisture-resistant polyethylene sleeve to protect against transit humidity. The rolled unit is secured with corner-protection end caps and reinforced stretch film, then placed in a puncture-resistant outer shipping bag or corrugated carton sized to prevent shifting and crushing of the fibers during handling.
Once your rug order is dispatched, our system automatically generates a tracking number linked to the carrier's network and sends it to you by email and, where a mobile number is provided, by SMS. You can follow your parcel's progress in real time from our fulfilment center to your delivery address anywhere in Canada.
If tracking shows no movement for 5 business days, contact us at [email protected] with your order number. We open a trace with the courier and either resend the order or refund it in full, whichever you prefer, within 10 business days of the claim.
Photograph the outer packaging and the rug itself immediately upon delivery, before unrolling it further than necessary to inspect for damage. Contact our support team within 48 hours of delivery at [email protected] with your order number and the photographs attached. Retain all original packaging, including the protective sleeve and cardboard core, until the claim is resolved, as the carrier or our team may require it for inspection. Upon verification of transit damage, we will arrange a replacement rug or a full refund at no additional cost to you.
We accept Cash on delivery, Bank transfer. We never ask for card or online-banking details by email or by phone.
We deliver to a limited number of countries. The cost and expected timeframe for your destination appear at checkout, before you pay. Any import duties are the recipient's responsibility.
Write to [email protected] or call +1 (705) 477-5421 during Mon-Fri 07:45-15:30. We respond to every message within one business day.