Maximizing Value & Shelf Life

Wool pile is naturally resilient, but it still responds to how it's treated day to day. Vacuuming with the pile direction rather than against it prevents unnecessary fiber breakage, and rotating the rug every few months evens out wear from furniture and foot traffic.

Step-by-Step Daily Best Practices

Blot spills rather than rubbing them, keep the rug out of prolonged direct sun where possible to avoid uneven fading, and use a rug pad on hard flooring to reduce slipping and cushion the backing.

Returns And Doorstep Support

If a rug arrives with a flaw or simply isn't right for the room, it can be returned within 30 days of delivery provided it's unused and still in its original packaging, with our support team available to walk through the process.